Hi,
The social media icons and arrows on my menu are only showing up as small squares.
How can I resolve this?
Thanks
Hi,
If you check in the browser inspector console, are there any errors? If there are CORS errors it could be the same as this topic
– https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/
Thanks
Hi,
I am very new to all this, how do check in the browser inspector console?
Thanks!
I have tried adding the text suggested to the .htaccess file and clearing cache but this doesn’t work. I have also tried deactivating plugins one at a time but that doesn’t work either.
Hi,
The browser inspector can be accessed by right clicking the page and choose inspect. The inspector will appear, then in the console tab the website status is displayed
– https://www.screencast.com/t/ZwiqO2xC
If there are any errors they will be displayed there. If that solution from the topic did not work, you could better contact the hosting provided and mention this to them. Maybe the theme internal font used for the icons cannot be loaded for some reason.
Hi,
I have done the inspection, here are the errors which it is giving…
The theme icon font is not found on the server for some reason, or cannot be loaded. Please try and contact the hosting provider and mention this to them. They should be able to help you with this. Provide them with the same screenshot and the details.
Many thanks Simion!
I will contact the hosting company today!
Thanks!
Hello, dear people at tagdive. I have been encountering a problem: As per my clients request, I changed all to the original fonts without the Sariff’s. At some point, however, my social media icons above have suddenly vanished. Now I don’t know how to bring them back.
Thank you very much in advance.
This is the website in question: http://52.71.186.110/
Hi,
@Iridize Font seems loaded and working at the moment, I am not seeing any icon issues
– https://www.screencast.com/t/BgLGgaueGH2
If something was wrong with the theme fonts there would be no icons and many others.
Thanks
Hello Simion, thank you for your quick response.
Thing is, there used to be more icons, and they are still specified in their respective places in the cms (twitter, Youtube, LinkedIn). But now they don’t appear on the top bar, anymore. They’re all there, as they were before, they just don’t show on the screen.
Hi,
The socials that appear there are the ones for which you enter accounts, in the theme panel – social networks section
– https://www.screencast.com/t/HRGFwKtx
Please check if there are any links entered for the socials you want to display in the top bar.
Hi,
That’s just it. There ARE more links added: Twitter, Youtube and LinkedIn. They just stop showing up on the top bar menu.
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.
Thank you!
