My theme is already activated but getting message Envato key is missing

Posted in: Newspaper
Post count: 16

My newspaper theme is activated and running. When I am trying to add new template under cloud template, I am getting missing key message and thus not able to add it. Below is the exact message I am getting.
Envato key is missing or invalid. Please register your theme using a valid key and try again”

Post count: 16

could you please look into this issue?

Post count: 18283

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Post count: 16

I have sent all the details to contact@tagdiv.com .
Kindly look into the issue.

Post count: 16

Hi,

This was fixed. Today again I am getting the same error. I have sent the error message via email. Please look into this. Thanks

  • This reply was modified 6 years by neha.ecm.
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