My website vanished after updating theme

Posted in: Newspaper
Post count: 16
npappous
#299144
Jun 5, 2019 at 12:33 am

https://clearleadernews.com is our website. I was updating theme per instructions found on tagdiv (https://tagdiv.com/update-newspaper-theme/). I followed instruxtions – deleted existing theme, uploaded .zip file, then uploaded that file. After I tried to update plugins, the entire site vanished.

Post count: 16
npappous
#299146
Jun 5, 2019 at 12:55 am

Update – the website is now showing but when I log into the WP dashboard all I get is a blank screen. I’d give you the url to see the image but that would require accessing my WP.

  • This reply was modified 7 years by npappous.
  • This reply was modified 7 years by npappous.
Post count: 18283
Vlad S
#299240
Jun 5, 2019 at 11:43 am

Hello !

Please contact us via email at contact@tagdiv.com and provide wp-admin access and cPanel login if possible so we can take a closer look. Also paste a link to this topic so we can identify you.

Thank you !

Post count: 16
npappous
#299677
Jun 7, 2019 at 1:29 pm

The latest email sent to me asked what the pronm was because the website is functioning. As I write abobe – I am unable to enter through my WP dashboard. I cannot manage the site! Whomever Catalin L. is – they should be adminished for laziness! I need access to my site restored ASAP!

Post count: 18283
Vlad S
#299709
Jun 7, 2019 at 4:00 pm

Hello !

We are very sorry for the inconvenience we created !

We have managed to find a quick fix for your issue and you have all the information available via email.

Thank you for your understanding !

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