Hi I’m on newspaper theme but this theme from chrome is blocking my plugins. This issue is not seen from Firefox.
My page address is http://practitionerr.com/lp/toxic-overload-quiz
The shortcode is embed on the page. This is a quiz. So the quiz loads fine on firefox with no errors, but on chrome it gives me this error.
When i switch to default wordpress theme quiz shows up. But when i view from newspaper theme the quiz doesnt load up
I’m using thrive themes plugins and when i go to the page and press ctrl + shift + J i get the following errors.
Uncaught TypeError: Cannot read property ‘top’ of undefined
at Object.compute_top (tagdiv_theme.min.js?ver=8.7.2&nocache=1:160)
at HTMLDocument.<anonymous> (tagdiv_theme.min.js?ver=8.7.2&nocache=1:155)
at i (jquery.js?ver=1.12.4&nocache=1:2)
at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4&nocache=1:2)
at Function.ready (jquery.js?ver=1.12.4&nocache=1:2)
at HTMLDocument.K (jquery.js?ver=1.12.4&nocache=1:2)
tagdiv_theme.min.js?ver=8.7.2&nocache=1:160 Uncaught TypeError: Cannot read property ‘top’ of undefined
at Object.compute_top (tagdiv_theme.min.js?ver=8.7.2&nocache=1:160)
at tagdiv_theme.min.js?ver=8.7.2&nocache=1:155
at dispatch (jquery.js?ver=1.12.4&nocache=1:3)
at r.handle (jquery.js?ver=1.12.4&nocache=1:3)
tagdiv_theme.min.js?ver=8.7.2&nocache=1:160 Uncaught TypeError: Cannot read property ‘top’ of undefined
at Object.compute_top (tagdiv_theme.min.js?ver=8.7.2&nocache=1:160)
at tagdiv_theme.min.js?ver=8.7.2&nocache=1:312
How do i fix this issue?
Hi,
Indeed there seem to be many javascript errors in Chrome, while on Firefox everything works properly from what I can see. If it works on a default WordPress theme, that would suggest there is a conflict of some kind between the theme and those plugins.
Unfortunately we have not made any tests with such plugins, so I would not know why that is happening or that a solution would be. I believe there are other topics mentioning conflicts between those plugins and the theme, they seem to be incompatible.
I could not say, that is somewhat unusual. Maybe there are issues between the browser an the plugin. You could check troubleshooting guides for the plugin, maybe it is a known issue of some kind.
Plugin works with other theme.. Only problem comes with newspaper theme.
The developers told me its a theme issue.
Then the plugin is not compatible with the theme, that would explain the multiple errors on the page. It is interfering with the theme javascript at some level.
Not all plugins are compatible with premium themes, these contain custom code that does not take into account compatibility with various plugins.
This is the case with all premium themes. Some plugins work with some themes, others do not. Unfortunately there is nothing we could do in case of plugin incompatibility with the theme. We are very sorry for the inconvenience.
Hi,
I have the exact same problem. It works in Firefox but not in Chrome. http://tipicaweb.com/clientes/ddh/bienvenidos/
I’ve deactivated all plugins except for WPBakery Visual Composer and the theme, but that did not resolve the issue. I also tried to update the WPBakery Visual Composer to the last version 5.4.7, but is the same. Can you help me please?
Unfortunately since the plugin is not tested, there could be issues with the compatibility between the plugin and our theme. As Simion mentioned, our theme is not compatible with every plugin out there. The only tested and recommended plugins we can assure work 100% with our theme are found in the theme plugins section: https://www.screencast.com/t/Bsboo8gmJRg
Anything beyond this list is not tested and not covered by the theme support.
Thank you for understanding.
