Hello, I activated the theme on a test site and now I want to move it to another domain.
I cant activate the theme on this new domaine, I erased all and unassigned but dont work.
Can you help me please?
Thanks,
Daniel Iorgu
Hello Daniel!
You can use a license key for one single product(website). For the other domains/sub-domains, please consider buying another license key. There are two places for a license: one can be used for staging, and the other is for the live version of your product/sub-domain/website.
If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.
Thank you!
Yes, I understand I can use the theme just to one domain. I reseted the license key, and I removed (deleted) the theme, but still cant activate the theme to another domain.
I receiving the following: ”Envato API is down, please try again later….”
Can you check please?
Thanks!
Hello!
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key
Thank you!
I have contacted contact@tagdiv.com for 3 days with 3 emails with no response
Due to National Days Off on November 30th and December 1st, our response could be delayed. Don’t worry. We’ll get back to you ASAP. Thank you for understanding!
I sent an email to contact@tagdiv.com 2 to 3 days ago and still have not received a response or support. I need to remove the domain from the list. I deleted the newpaper theme from that domain. I’m about to regret buying this theme. and one more thing. I want to delete my account on this forum along with all my posts on this forum, please support and guide. Thanks
