new license

Posted in: Newspaper
Post count: 128
norbiQue
#503257
Mar 14, 2024 at 1:10 pm

Hi,
You send an email with a promotion for a template at $39
In addition, the description says “Free lifetime updates”.
then why do I get a message when I order that I have to pay extra for an upgrade for another 6 months?
thank you
norbert a.

Post count: 27744
Anamaria
#503271
Mar 14, 2024 at 2:14 pm

Hi,

I think that is to extend the support for another six months. For this, please get in touch with the Envato team.

Thank you!

Post count: 128
norbiQue
#503275
Mar 14, 2024 at 3:09 pm

But you are the one who is misleading in your emails, because you sell through Envato and there are no lifetime upgrades, only for a surcharge you can extend for another 6 months

Thank you!

  • This reply was modified 2 years by norbiQue.
  • This reply was modified 2 years by norbiQue.
  • This reply was modified 2 years by norbiQue.
Post count: 27744
Anamaria
#503280
Mar 14, 2024 at 3:25 pm

Hi,

The updates of the theme our lifetime. Who said the update is not for a lifetime? Only support expires. If you are referring to this https://i.imgur.com/8SIwypM.png, then this is not required.

Thank you!

Post count: 128
norbiQue
#503284
Mar 14, 2024 at 3:48 pm

Yes you are right, somewhere in my haste I misread,
thank you

Post count: 27744
Anamaria
#503288
Mar 14, 2024 at 4:27 pm

Hi,

I’m glad there are no more misunderstandings.

Have a great day!

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