Not sure why, but when I updated to NewsMag 5.4, my site broke. All custom design is gone, header is gone, etc.
Please advise…
Hi,
I see that you manage to resolve the problem – https://i.imgur.com/DX8Hufi.jpg
If there are still some problems, please let me know!
Thank you!
Same thing happened to my site today, I fixed it by manually replacing the 5.4 directory: wp-content/themes/Newsmag/ with a backup of 5.3 from the weekend, prob not the best way to fix it but its back to normal now.
I won’t be doing the 5.4 update for a while I guess.
Yes, something is definitely messed up with the update. Had my host restore a previous version. Frustrating…
Hi steveroberts, can you provide some details about the problem? I see that you have v5.4 now.
Hi bobtod, can you describe the problem? If you want we can investigate and see what was about.
Thank you!
I do have a partial screenshot of my home page before my host resolved the problem for me. If helpful, please let me know how I can get that to you. Thanks!
Hi,
You can provide it here, but it will be need to store the image to a platform, or you can contact us via email at contact@tagdiv.com, include the link of this topic and the screenshot.
Thank you!
Thanks; sent via email.
Hi Calin,
after performing the 5.4 update my top menu had been removed along with the page layout. The home page was just displaying the source code, the same as if you were to click on edit the homepage and it shows the classic edit code.
I could view individual posts ok but the side columns and layout were all missing on the right hand column.
I tried to add the top menu again but it didn’t make any noticable difference. The only menu items I could see were home and contact, unfortunately I didn’t manage to take any screenshots before I manually rolled back to 5.3 to fix the issue.
I guess if its really going to help you I can upgrade to 5.4 so you can see what breaks as my site isn’t going live for another week or two. Let me know if this will help you and I can send over the website address in it’s broken state?
regards
Bob
Hi bobtod,
Most of the time when this is happening it is because the theme plugin tagDiv Composer is not installed or something was not correctly installed during the theme updated.
Normally in this case what you need to do is to make sure that the required theme plugins are installed, in this was was tagDiv Composer.
If you want we can do the update together and see if the problem persist and if does we’ll resolve it.
You can contact us via email at contact@tagdiv.com
Thank you!
Hi Calin,
I’m pretty sure I didn’t even have the tagDiv composser plug-in installed yesterday which probably explains the issues I encountered.
I’ve installed the plug-in and now performed the 5.4 update without any issues.
I actually noticed it as it marked the tagDiv composser obsolete then updated it during the 5.4 update process.
So far, all is looking good, thank you for your help with this,
regards
Bob
