Hi – While I am using TD Composer to edit my pages, I can only see random characters in each of the Element blocks on my pages. I can only see what is actually in the Element blocks if I select the element and then “Edit Content.” I believe I am using Version 4.9.1 of Newsmag.
What the page looks like online – https://ibb.co/Nt0VcDH
What I see when I am using TD Composer > page editor – https://ibb.co/0qrK6zK
The behavior is the same on all of the pages of my site, not only this Home page. Am I missing an update that repairs this problem? What do I do next?
Thank you!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Thank you!
Hi – I turned off all my plugins, and then turned them back on, one at a time. It made no difference. Clearing cache made no difference either. The error still occurs. Do you have another suggestion? Thank you
Hi,
If you are sure that the page was build with tagDiv Composer and the problem is not solved, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
asf
Hi – I sent you an email (to contact@tagdiv.com) a couple of days ago. Just wanted to make sure that you have what you asked for.
If you need anything else, please give me the instructions.
Thanks
– Steve
Hi,
We get you email and we’ll reply as soon as possible.
Thank you for your understanding!
Hi,
From what I know, a developer checked this problem and made a fix, this will be in the coming update.
Thank you for your understanding!
Thank you! That is good news. When will the update become available? Will we be notified? Thank you.
Hi,
I’m not sure about the date when the update will be release, but it should be this month.
Yes, you’ll get our notification on email (if you subscribe to our theme), also you can check the the change log on themeforest.
Thank you!
Thank you!!! The latest update solved this problem. OK to close this case. THanks!
