Newspaper 12.6.6 now prints the top logo twice.

Posted in: Newspaper
Post count: 22

I don’t know if this was introduced from NP12.6.5 or NP12.6.6, but now my site prints the top logo 2 times; the site display correctly when just viewing (which is why I may have missed the problem).

The top most logo is shrunk (almost looks like the size of the mobile logo), then the properly sized logo is immediately below it (seen when the page is printed)

https://cgal.ca

Thank you for the assistance!

  • This topic was modified 2 years by marcusdoc.
Post count: 27744

Hi,

Please let me know if you added the logo in theme panel-> header -> logo; if yes, please delete and check after

Thank you!

Post count: 22

No, the settings in that area are left blank.

https://ibb.co/0sbKdV4

  • This reply was modified 2 years by marcusdoc.
Post count: 27744

Hello,

The issue is that you have a desktop, the logo is an image, and for the mobile, it is a text, and somehow those are added both .

Thank you!

Post count: 22

The issue is quite apparent, but how does one correct this error?

Post count: 27744

Hello,

Please set this code https://pastebin.com/BaLhwWgn in the code in Theme panel>Custom code>Custom css

Thank you!

Post count: 22

Thank you for the quick reply, but the Custom CSS does not work.
I tried the pages on a fresh install of Chrome to ensure no CSS was cached locally and the problem was still apparent.

  • This reply was modified 2 years by marcusdoc.
  • This reply was modified 2 years by marcusdoc.
Post count: 27744

Hi,

Please then add it in the live CSS.

Thank you!

Post count: 22

It now removes BOTH logos when printing; how can I just remove the mobile logo text?

Post count: 27744

Hi,

Please check this one https://pastebin.com/Y15XAcYt

Thank you!

Post count: 22

Thank you for the quick reply, but the latest code does nothing (both logos are present when printing; unchanged).

Any other suggestions?

Post count: 22

tried tdb-logo-text-title within your CSS and no change

Post count: 27744

Hi,

I checked the website, and it seems that the code not in the page source, which is way is not working. Please make sure that you have saved the code and cleared the cache.

Thank you!

Post count: 22

With each instance of new CSS code that was provided, the code was inserted as per instructions, tested, reported on this thread, then removed as it was not functioning properly.

I will re-insert your last recommended code so that you can validate yourself that it is not working properly.

How do I rectify this problem?
Thank you.

  • This reply was modified 2 years by marcusdoc.
  • This reply was modified 2 years by marcusdoc.
Post count: 21065

Hello!

We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Post count: 22

I did as you asked yesterday …

anyone there?

Post count: 22

— email response from TagDiv Support —

Hello,

Sorry for the delay.
Indeed, after many investigations, it seems there is some issue. To provide a solution until this issue is resolved, I created mobile pages and mobile templates, so please check now.

Thank you,
Anamaria

— end of email —

Post count: 22

There were still issues with the mobile page printing and I had difficulty identifying what exactly was changed so I restored the website.

In LiveCSS, I added the following code:


@media
print {
.tdb-logo-text-wrap {
display: none !important;
}
body {
margin-left: auto;
margin-right: auto;
}
}

by adding the !important flag it places the CSS at a higher priority and thus it actually works !!!

Result:
Desktop printing: perfect
Mobile printing: it still wants to print the background header image … how do I hide that image (I can’t find the CSS name)?

I also tried placing the new working CSS within Newspaper’s
Theme Panel – Custom Code – Custom CSS
however, the !important flag was flagged by the panel and the end result did not work

  • This reply was modified 2 years by marcusdoc.
  • This reply was modified 2 years by marcusdoc.
Post count: 22

There is still an issue:

1) mobile printing still prints the background header image … how do I hide this?

other thing for the devs to consider:
a) why did I have to invoke the !important flag; what other CSS preventing this from normally occurring without the !important flag

Post count: 21065

Hello!

Please continue the discussion via email.

Thank you so much for understanding!

Viewing 20 posts - 1 through 20 (of 20 total)
You must be logged in to reply to this topic.