Hi,
Tagdiv Team,
I have installed Newspaper 9.7.2 theme and activated all the plugins it ask me to do.
However, I got an error displaying Mobile Theme not supported by current Active Theme.
Let me tell you the Mobile theme version that is installed is 1.2.
I got this error back from Newspaper 9.7 update. Therefore, rolled back my site again to version 9.6.1.
And of course, I have updated the theme by following all the guidelines provided by you.
Do something, I have shared the screenshot below.
Screenshot: https://prnt.sc/nji7tw
Regards,
Sanjay
Hello !
This is a pretty big update and due to so many changes of the themes core the automatic update does not provide the best results. Please update the theme via FTP like here: https://tagdiv.com/update-newspaper-theme/ And then it will work fine.
We are sorry for the inconvenience.
Thank you !
Hi,
Updating via FTP also leads to the same error. I think you guys have updated the Theme but not the Mobile Theme Plugin appropriately or there is some kind of configuration mismatch.
When I install the mobile theme plugin (which is given in the same theme package) it disabled automatically and also prompting the error in my WP Dashboard like as I already shown you above in the screenshot.
That’s Why I am reporting you? I think it has some kind of Configuration Mismatch.
I have also purchased the Newsmag theme (Current version is 4.8) from you guys which is currently installed in one of my other site. There also the problem associated with Mobile theme. It doesn’t work with theme (amp pages not generates there).
I do not have any problem for now, because in both of my site I am using one of the earlier version of both the theme and it is working fine. However, At some point I have to update it and that’s why I’m reporting you.
Hope you understand and look forward to resolve these issues.
Regards,
Sanjay
Hello !
There are so many users having trouble with the update because it is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hi,
I have checked the Installation on one of my test site. Doing a fresh install. However, When I install the tagdiv composer plugin the site breaks. I reach at this conclusion by activating all the required plugin first other than tagdiv composer plugin. Lastly When I install the tagdiv composer plugin the site breaks.
So, In my opinion it is the tagdiv composer plugin which breaks the site.
Waiting to hear from you soon.
Regards,
Sanjay
Hi Vlad,
It’s working now I successfully update my theme to 9.7.2 version. The problem associates with I overwrite the new theme file over the older one by extracting in cpanel. You know what I mean.
And yes, Credits goes to you who minutely catch what I am doing.
Thanks again
Regards,
Sanjay
