Hi,
I had started a thread but that isn’t helping me. I need some urgent help as my authors are not able to work. Since i have updated to newer theme update of Feb 27, my authors can’t see the list of ‘all posts’ in the admin area. It works normally for ‘admin’ user but all other roles are giving ‘HTTP Error 500’. As you can see the screenshots of morenews.pk
http://prntscr.com/isyfsi
http://prntscr.com/isyfz7
As per your suggestions, i have done a clean install of theme from ftp after removing previous ones. updated the plugins to the latest versions, in fact, reinstalled them from your repository. Removed cache and even disabling other plugins. But it only happens when i start using the latest version of tagDiv Composer on the latest version of theme.
The host tells me the following error in the log file. Can you help me after looking at them as to what thing is causing the issue?
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[18-Mar-2018 18:42:43 UTC] PHP Fatal error: require_once(): Failed opening required ‘wp-admin/panel/panel_core/td_panel_data_source.php’ (include_path=’.:/opt/cpanel/ea-php56/root/usr/share/pear’) in /home/morenews/public_html/wp-content/themes/Newspaper/includes/wp_booster/td_wp_booster_functions.php on line 25
[18-Mar-2018 18:42:51 UTC] PHP Fatal error: Class ‘td_global’ not found in /home/morenews/public_html/wp-content/themes/Newspaper-child/header.php on line 24
[18-Mar-2018 18:43:26 UTC] PHP Fatal error: Class ‘td_global’ not found in /home/morenews/public_html/wp-content/themes/Newspaper-child/header.php on line 24
[18-Mar-2018 18:44:35 UTC] PHP Fatal error: Class ‘td_global’ not found in /home/morenews/public_html/wp-content/themes/Newspaper-child/header.php on line 24
[18-Mar-2018 18:44:54 UTC] PHP Fatal error: Class ‘td_global’ not found in /home/morenews/public_html/wp-content/themes/Newspaper-child/header.php on line 24
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Thanks.
Hi,
Anyone there who has faced this issue?
Hi,
Most of those errors seem to point to the child theme. Try disabling that as well as a quick test. Check if it solves the issue.
If there is still an issue we could take a look. Send us an email at contact@tagdiv.com and provide admin login, also FTP and cPanel access if possible. Include a link to this topic in the email.
Thanks
Hi,
Yes i disabled the child theme and then installed everything cleanly but it did nothing. I then increased the memory limit to 256M in wp-config, it started listing ‘all posts’ but very slowly that means it is taking too much resources which was not the case earlier. I have emailed you the credentials for your review.
