Newspaper Tag-cloud-library / Newsletter Plugin issue + infinite processing

Posted in: Newspaper
Post count: 17

Hi

https://capsulenz.com/

I upgraded to 6.0.2 and since then have been getting a critical error.

These are the latest in a long list of errors (first error refers to tag-cloud-library)
https://gyazo.com/11cb30946ccc36b93495c150ef2a8cb8

I deactivated all plugins (including Newspaper ones) and turned them back on one at a time. The issue happens when Newspaper Newsletter plugin is on.

The other thing that is happening is infinite processing when I change a page details (name, slug etc) it just sits there processing and doesn’t confirm the change.

Can you please assist getting this resolved? You already have access I believe. Thank you!

Post count: 21065

Hello @redheaddigital!

We would like to investigate this issue further.
Please contact us via email at contact@tagdiv.com and provide once again the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look and let you know what can be done!

Thank you!

Post count: 17

Hi there, credentials sent three days ago are you able to confirm receipt please?

Any update on this issue?

Thank you.

Post count: 21065

Hello @redheaddigital!

Please resend the email and include a link to this topic in order to identify you.

Thank you!

Post count: 17

Hi, I have resent the email, please let me know is you need further info.

Post count: 21065

Hello @redheaddigital!

We will take a look and try to help you as soon as possible.

Please be patient!

Thank you so much for understanding!

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