Hello,
From last month onwards we are facing a very weird problem with the newspaper theme. All of sudden the logo disappears, the menu settings go to default, the footer disappears, the settings for the header to show the ads disappears. We have to add the above settings manually. But then after some days it again gets reset. Sometimes after 5 days, sometimes after 1 hour and sometimes after a week. This is very irritating as we are bringing traffic to the site and suddenly the website looks very bad because of the above-mentioned problem.
Can you tell us what could be wrong with the theme? Why is the theme getting reset so frequently and that too automatic? Without anyone doing anything?
Regards,
Prateek Patel
Hi,
That is quite unusual, the theme panel settings including logos, basically everything you configure in it, are saved in the website database.
If they are resetting by themselves then this could mean there are instabilities with the database causing the settings to be lost.
You could get in touch with the hosting provider as soon as possible so they can take a look at error logs, or try to investigate potential database issues.
Thanks
