We use the Newspaper theme on our website (https://tobychristie.com), and it became broken today. Whenever the tagDiv Cloud Library plugin is activated, the website shows only blank white pages. When the cloud library plugin is deactivated (like currently), the header and several other sections only show codes instead of what is supposed to appear.
When attempting to edit in the tagDiv Composer, we get an error code as well for zones: 6.
I need some help on this.
I have attempted to revert back to a previous wordpress backup from before the issue happened, that hasn’t worked. I have also uninstalled and reinstalled the theme, that has not worked.
The tagDiv Composer error code states:
Error at zones: 6(models) : 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
I have attempted the CTRL+Z and CTRL+SHIFT+Z but it doesn’t do anything.
I have also tried versions 12.1 and 12.2 of the theme, but both versions are having the same issues on our website.
Hello @tobychristie!
This issue with the error from Composer has also been discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/
We can take a look at this and investigate why it is not working for you. There could be an easier way to solve this issue. Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Thank you!
Hey Bettina,
As we are talking about this now, the issue has seemed to magically solve itself. The only thing I can think is it was a WordPress issue, as the backend of the site now shows the originating address of the site from wpstaging.com instead of wordpress.com. I believe they may have been reworking how things work on the backend, and it broke a bunch of stuff for a few hours. Looks to be up and running now.
Hi mate, from WordPress admin, try click Newspaper > Plugins, deactivate Cloud Library, then reactivate Cloud Library
