Dear TagDiv Support,
My website is the problem: https://teknobilimadami.com/
I am experiencing a critical issue on my WordPress site that is directly related to the Newspaper Theme. When attempting to upload media files, the system either stalls significantly or fails with a 503 Service Unavailable error, specifically affecting the async-upload.php process.
Sometimes I add an image and when I open and close the page, I see that the image with the error has been loaded.
But these happen in the Newspaper theme. When I switch to the 2025 wordpress theme, images are uploaded instantly from the Media – Add Media – Media Library section without any problems.
After thorough debugging over the past 48 hours, I have tested and ruled out all other possible causes. Below is a complete breakdown of actions I took:
1. Hosting and Configuration
– PHP: 8.1
– Hosting: LiteSpeed / Shared Hosting (GuzelHosting)
– Limits Increased to:
– max_execution_time = 300
– upload_max_filesize = 128M
– post_max_size = 128M
– memory_limit = 512M
– Cloudflare set to “Development Mode”, and later fully paused
– WP Rocket and cache tools disabled during tests
2. Steps Taken & Results
– Switching to Twenty Twenty-Five theme resolves the issue instantly. Image uploads are fast and reliable.
– Activating Newspaper theme causes:
– Slow or failed uploads
– DevTools shows async-upload.php requests returning 503 errors
– Hosting panel shows CPU limit exceeded only when Newspaper is active
– Plugins tested individually (only Rank Math, SMTP, and Converter for Media were active; Converter later disabled)
3. Functions.php and Theme Code Review
– Output buffer using ob_start(“sanitize_output”) was temporarily removed.
– Theme update filters (pre_site_transient_update_themes) commented out.
– Admin-side JS injection via admin_head tested and removed.
These changes made little to no difference — the core issue seems to lie deeper in Newspaper’s admin/AJAX logic.
4. Attached Visual Evidence (8+ screenshots)
Please find attached:
1. DevTools console error (503 on async-upload.php) : https://prnt.sc/qHY-ahJWeCbr
2. CPanel CPU usage exceeded panel : https://prnt.sc/V4Wcb6RWVm8O
3. Functions.php sample (Attachments)
4. Theme switched: Twenty Twenty-Five (success) : https://prnt.sc/XsbBJDqxrBK_
5. Theme active: Newspaper (failure) : https://prnt.sc/3ORZ-qt9OwHj
6. WordPress debug.log output (Attachments)
7. Network panel XHR timing chart : https://prnt.sc/T1_rYdno5uaL
8. Cloudflare paused, issue persists : https://prnt.sc/CKQqSZ2OlLc-
I attach all other detailed screen photos to the e-mail. (20 attach picture screenshot)
Final Note & Request
I believe this issue can only be resolved from the theme side, not via hosting or plugin tweaks. I kindly request:
– Review of internal AJAX handling within the Newspaper theme
– Guidance on patching or disabling blocks that might interfere with admin upload requests
– Confirmation if this is a known issue, and whether an update will address it
I truly want this resolved. I have done my part as much as possible. Now I believe your team can take over and fix this properly.
I sent you contact@tagdiv.com e-mail in more detail. I would like to ask for your help in solving the problem.
Hello,
Thank you so much for getting in touch and for providing the details by email, we really appreciate it!
From what you’ve described, this does sound like a tricky situation. If everything is functioning properly when switching to a default WordPress theme, it strongly suggests that the issue is related to the theme itself or one of the theme’s associated plugins. It’s also possible that there’s a conflict between the theme and another plugin currently active on your site.
We’ve received your email and will review the information you sent. If we have access to your website (and ideally to your hosting environment as well), we’ll begin investigating right away to pinpoint the root cause of the issue.
Our goal is to identify the conflict and resolve it as quickly as possible so your site can run smoothly again.
Thanks again for your patience and for working with us on this!