newspaper theme right click menu not working

Posted in: Newspaper
Post count: 23

Hi, I don’t know why but when I click the right click, the menu doesn’t appear. https://ibb.co/QcpS58V
So I don’t able to copy/paste style of an element.
I’m working on Google chrome last release on Mac OSX and I’ve already tried to disable the plugin to remove conflict.

Post count: 27744

Hello,

Please let me know what version theme you have, also, please try to do the test only with tagDiv plugins.
Also, you can try on another browser.

Thank you!

Post count: 23

Hello,
I have 11.3.1 version and I’ve tried another browser.

Post count: 23

For your interest I have two license: 11.3.1 version and 11.4. Same problem.

Post count: 27744

Hello,

This is a strange situation because I made a test, and for me works well https://i.imgur.com/yeZYeK8.jpg
Also, we can take a look to see what happened there exactly.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Post count: 23

Hi Anamaria,
I’ve done some tests and I suppose I find the bug.
It’s happened on Mac OSX on Chrome Browser, Safari and Firefox.
The tool works as well on PC.
Can you try on Mac? And if you confirm the bug, can you work to resolve?
Thank You!

Post count: 21065

Hello @fgentile!

We will take in consideration your query. If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you for understanding!

Post count: 23

Mail sent. Thank You!

Post count: 23

I don’t receive your news yet.
do you take a look?

Post count: 21065

Hello @fgentile!

I see that my colleague replied to you. We’re sorry, but your mail was in the spam folder.

Sorry for this inconvenience!

Thank you for understanding!

Post count: 12

We also have this problem.
This is a huge issue.

Post count: 21065

Hello @columbusunderground !

Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look to your issue as well!

Thank you!

Post count: 23

The issue is not resolved and I still wait your answer about.

Post count: 21065

Hello @fgentile!

Please continue the discussion via email.

Thank you for understanding!

Post count: 23

After two years the bug is not fixed yet. Please can you tell me how to resolve it?

Post count: 27744

Hello,

This issue happens when you have a plugin conflict; please disable the extra plugins or use another browser because it should work.

Thank you!

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