hi i just update the x version and all the menus i created with TD composer(one from cloud header life news demo, and the other i have in the homepage created also with td composer) are not clickable anymore, i’m trying to do something but there s a bug somewhere i guess.. also if i re-create them, the issue is the same.
the footer submenu is settled with the theme panel and works
Same here ! I restored my site to theme version 9.8 where it worked last time.
– i dont use mega menus and dont want to . am happy with my menus, when they work.
Hello !
Indeed there is an issue and we have fixed it. All you have to do is to remove and re-install the tagDiv Cloud Library and everything will be fixed. Also the plugin can be downloaded from here: http://cdn.tagdiv.com/wp-content/uploads/2019/11/td-cloud-library.zip
Thank you for your understanding !
Hi! thanks for your support! is not totally fixed, i’ve the item with submenu still not clickable (and submenu not showing), the rest is working!
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Hi the website is still not online, i would like to have it online fixed as i’m not the owner of it, there’s another way? thanks
Hello !
Without cPanel and WP-Admin we cannot offer proper support.
Thank you for understanding !
Hello Vlad, my menu doesnt work neither (looks like only on post-sites mnenu doestn work). reinstalling cloud library plugin didnt help…
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
sent you an email. when i change the header template to default it works. so it has something to do with the header template (28) from cloud library…
Hi Vilad !
Please note that i just bought 1 more licence with 1 year extended support and now i have total 14 licences.
On 1 of my main site i upgraded to version X from 9.8 and my website started to shomw me some problems.
1. Menu and search icon not clickable on mobile.
2. td-excerpt not showing in different tdb templates.
3. each time i update theme have to creat manually again all sidebars.
Please let me know what i have to do.
Regards
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Hi Vlad !
Saturday i already sent the mail.
Thanks to take action.
Regards
hey vlad,
sent an email, but the answer was “reinstall tagdiv cloud” again. but that doesnt help!
if i choose no header template it works, but if i choose a header-template (for example 28) it stops working on a specific page… (front page works!)
Hello !
Please reply to that e-mail and we will take a better look at it.
Thank you !
