no backend top menu for authors after upgrade

Posted in: Newspaper
Post count: 44

Hello
top toolbar menu has disappeared after update to latest Version: 12.6.5
author can login, and if given direct link /wp-admin can go to backend and perform their jobs,
but there is no tool bar (admin can see the toolbar instead)

As a side effect of updating an unwanted Caret (^) sign is shown over the top.

Updating has been done via Newspaper > Update tool.
Update has completed successfully with plugins updates as well.

I’d rather not to publish link and login credential here,
How can I send them to you?

Post count: 27744

Hi,

In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
For the issue with the icon please resave the settings from the theme panel https://imgur.com/Pz3CjBz

Have a great day!

Thank you!

Post count: 44

It did not work.
I tried many backups. Even one from January. The menu for authers does not show up.

The caret thing is solved.

Post count: 27744

Hi,

Provide some screenshots.

Thank you!

Post count: 44

https://tinyurl.com/m4rv3ea4
In the address bar you can see the url of website.

Sorry, I do not know what else to screenshot.

Post count: 44

* in the address bar within the screenshot image.

Post count: 27744

Hi,

Unfortunately, I don’t understand which menu you’re referring to; this is how it should look for a subscriber.

Thank you!

Post count: 44

Authors, not subscribers.
Authors don’t see backend topbar. They could see it yesterday.

  • This reply was modified 2 years by salsero72.
Post count: 27744

Hi,

Please do a test using only tagdiv plugins and check afterward because maybe a plugin was updated.

Thank you!

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