Hello tagDiv team,
Thank you for your great theme! I’m trying to make a new page using TD composer and on the left side, there are only three viewports to chose: Desktop, Landscape and Portrait. The 4th, Mobile, is missing there – but I can see ands edit it on other pages of the same Multisite installation. Mobile Theme was installed and deleted, cache deleted as well. I guess I’ve just forgot a checkbox anywhere but I can’t find that checkbox… May you help me please?
Kind regards,
Herwig
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL non theme-related plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi, as I can’t deactivate all plugins on the live system, I tried that on a parallel site on the same multisite network, installing the same plugins as on the original site. The Mobile viewport stayed visible there, no matter what I activated or deactivated – caching plugins etc. had no effects, and there is no child theme in use…
Hello !
That means that you have a setting or a code in your live site that breaks the theme. The fastest way I would say is to reinstall the theme. If you reinstall ONLY the Newspaper theme then everything should be fine.
Otherwise check your host settings they may be different from the one on your localhost.
Let me know if you try this solution.
Thank you !
Nope. Neither re-installing the theme nor re-installing TD Composer did help. The mobile viewport is available on all other sites of the multisite network…
Okay, after checking the CSS (should have that done earlier…) it got weirder: The viewport symbol is there but jumped into the “next row”, where it became invisible. For some reason, Safari shows the backend of the main site somehow smaller – on Chrome everything went well. Sorry for bothering with my own stupidity…
