No Response From Email contact@tagdiv.com

Posted in: Newspaper
Post count: 15
AndrewWc
#365146
Sep 16, 2020 at 7:37 am

First I ask for help in the forum regarding tagDiv composer, got a reply from the support to email personally, now email support doesn’t reply to my mail. Please solve my problem ASAP because I can’t do anything with my tagDiv composer. My previous thread https://forum.tagdiv.com/topic/tagdiv-composer-loads-to-infinity-2/

Post count: 35449
Calin
#365245
Sep 16, 2020 at 2:38 pm

Hi,

If there is sill a problem and you are using WordPress v5.5, you must use the last version of Newspaper theme too, only this will work on this version of WordPress.
Also if you already have Newspaper 10.3.6.1 and you have this problem, then try the below steps:
1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png
2. delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png
3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png
4. Clear all cache from your website, host and browser ( for browser use force refresh Ctrl Shift R ).

If the problem still persists, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can use the Enable jQuery Migrate Helper in some cases this can help you to make tagDiv Composer to work.

Also make sure that you cleared all cache from your website, host and browser.

Let me know the results!
Thank you!

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