Not able to install Theme !

Posted in: Newspaper
Post count: 23312

Hello techenhance,

First of all, please keep in mind that if you keep replying you will only delay your answer because we answer from oldest to newest. Posting more and more replies will only move your post to the fresher ones and delay the answer further. For future optimal response time, please only post once and wait for the reply as we answer every message.

I have inspected your website and I saw that if you are not logged in, you will be redirected to another page, sorry! Please notice that issue does not come from our theme, sorry! Please try to switch the theme to a default one and check the behavior. Also, above I saw that you have provided your personal data from your wp-admin. It is a big mistake because anyone in this forum can access your backend and can break the theme, sorry! Please check the following topic to increase your website security here ->
https://forum.tagdiv.com/topic/tutorial-good-basic-security-practices/

Thanks for your understanding!

Post count: 19

Okay I understood your first part ,replying again and again. Sorry i got it.

Now coming back to your point changing to other theme, so thats my point is when I switch to other theme then I am not getting any issue ( when i logged in or when i am not logged in) so its related to your theme only. Hope you are getting my point.

Thanks. Please check this/

Post count: 23312

Hello techenhance,

Sorry for this but please notice that all of the steps which are needed to follow for installing the theme were given above and please keep in mind that more than we really can not do, sorry! Notice that your problem with redirects does not come from our theme. Try to switch the theme to the default one and check the results. Also, you should consult your hosting provider and request some help from them because rather it is a server problem.
Also, if you are not happy with your theme, please request a full refund and we will get your money back as soon as possible. For refund, please contact the Envato Market and request a full refund, accessing this link here -> https://themeforest.net/refund_requests/new.

Thanks for your understanding!

Post count: 1341
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