Objects not loading

This is a re-post of an issue I have reported which is being dealt with very poorly by support. I’d like someone else to look at this problem and treat it as if it’s a problem YOU are having (it would be fixed in a day if it was a problem YOU were having). I am losing time and money because of this problem, and I could be losing a client because of it. Here is the original message below, and the original exchange is https://forum.tagdiv.com/topic/some-objectsitems-not-loading/ Thanks
ORIGINAL MESSAGE
I’m including all of these issues at once because I have a feeling they are all related, and maybe seeing them all together will give you some clues as to what’s going on.

1. When I pull in a contact form from the cloud library, from any theme, only the shortcode displays. No form shows up, and the short code is not parsed when viewing the page live either; I only see the short code.
2. With some modules I can’t change the background image in the template. When I try to, the image doesn’t change. In other modules I AM able to change the background image. One module that consistently never let me replace the image is the fancy text and picture module. It has a game console as the default image. I’m never able to replace it. And when image replacement DOES work on some module, the image placement doesn’t work the normal way; I have to do a workaround (see next point)
3. I can’t add an image the normal way, in any module, because when I choose an image and click “insert into post” nothing happens. I have to instead copy the URL of the image in my library, paste it within the “Add by URL” field, and only then will the image load.
4. Something that consistently fails, apart from contact forms, is that I can’t load the “Hero” image module. When I drag it into the page I just get a status wheel spinning and spinning and nothing happens.

I’m running the latest wordpress build. Everything looks good in the theme panels status menu. I have read the themes minimum technical requirements and everything looks good there too. All the required plugins are installed and ONLY the required plugins are installed. I don’t have any other page building/editing plugins installed. So I can’t see any obvious reason for why the theme is so buggy and temperamental. It renders the theme practically unusable
Thanks for your help

I am continuing the discussion over email. The problem is that no one on the support staff is participating in the discussion.