Hello, I previously purchased the theme and used the license to start a project that I never finished. The website was subsequently taken down. Can I use the same license for my new project since I never completed that project?
Hello!
You can use a license key for one single product(website). If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.
Thank you!
Thank you for your quick response. I’m unable to reset the key as the website was deleted from the hosting provider 5 years ago.
Hello!
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key
Thank you!
Thank you
