Only footer and header are saved

Posted in: Newspaper
Post count: 10

Hi,

when editing a page in tagDiv composer only the Header and Footer are being saved (Footer successfully saved | Header successfully saved). So all the changes I am doing on the main part (for example on the Front page) are not saved. I have disabled and even removed all plugins. Done a complete reset of a site and still have this issue. Also tested this on 10.3.9.1 and the latest release.

The only error I am seeing (and which I am not sure what is) is the following:

POST https://xxxx.xx/index.php?rest_route=/td-composer/save_post&uuid=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx 403

I am using Gadget Pro prebuilt site.

Hope you can help

  • This topic was modified 5 years by vikris.
Post count: 10

I have just tested a different prebuilt site – Gossip Pro and then I get a similiar error for the Footer part also:

POST https://xxxx.xx/index.php?rest_route=/td-composer/update_footer_template&uuid=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx 403

Post count: 10

Found out that this was only happening for the Homepage and not when editing other cloud templates. Decided not to use more time on it and restored from a backup. Everything working fine again.

Post count: 10

Was (unfortunately) able to recreate the problem.

This happens after Mobile Theme plugin is disabled and removed. The additional challenge is that even after re-enabling the mobile theme the issue stays. It is not possible to save the content part of the page. Only Header and Footer parts are saved.

Really need assistance on this…

Post count: 21065

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

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