I am trying to initiate the wizard but it doesn’t send to the first page when I click the “Start Setup Wizard” button.
Hello @vishtany!
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then please send a screenshot with the errors from the browser’s console.(right click on that page from your screenshot -> inspect -> console)
Thank you!
Still the same
How do i paste the screenshot
I think that is a bug, need to be fixed we dont need to deactivate all plugin before yours work. i believe there is an issue somewhere. I have deactivate my plugin and clear cache still it doesnt work.
Hello @summerone!
It could be a plugin conflict there, because we tested and it should work.
If the problem is still there, then we need to take a look and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you for understanding!
I notice that not only that even my leads are not working. When i tried testing it with email, it does not work. I believe something is somewhere because before the update to 11.4 everything works well.
Hello @summerone !
If you sent an email, then we will take a look and reply to you as soon as possible.
Thank you for understanding!
I am also facing the same issue, Opt-In Builder Subscriptions Set Up Wizard does not move to the next step even after clicking. What was the solution for this? Was it solved?
Hello @ayezah,
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin and cPanel URL and credentials
Also, please make a full backup to all files and databases.
Our team will take a look!
Thank you!
