Created the following new page (including a mobile version), but it simply won’t display at all on a mobil phone:
Hi,
I just checked teh provided link and now it appears on mobile – https://prnt.sc/QSNxGzKpnYH1
Thank you, Calin…
Checked again and what see is a bunch of white space until we scroll down quite far when the Page finally appears. And beneath the Page we see our entire Main Menu in this format:
@HOME
@ABOUT
@360° IN THE MEDIA
@EDITORIAL CIRCLE
@FROM THE PUBLISHER
@INSIDE 360° NATION
@KEYNOTING 360°
@OUR ETHOS
@PASSWORD RESET
@TEAM 360°
@SCRIBES
@OUR COLUMNISTS
@OUR FEATURED CONTRIBUTORS
@LIFECOLUMNS
AllA STORIED LIFEA WORLD OF GOODALCHEMY IS UNDERWAYALL IN ALLBELIEFS CREATE REALITYCONNECTED BY THREECOURAGE, WISDOM &
Ok, something doesn’t seem right. I’m checking this on mobile (using this link: https://www.bizcatalyst360.com/welcome/), but I only see the content section—there’s no header or footer.
Could you provide a screen recording? Also, does this happen when you are logged in?
That is the correct link. We turned off the Header & Footer as this will become a Landing Page once it’s working properly. It does NOT happen when we are logged in on our iPhone. How can I provide a screen cording from the iPhone and how to I share it with you?
I understand the header and footer part, thanks.
Ok, if the problem doesn’t happen when you are logged in, then this is related to the cache settings and this is usually related to css and/or js settings from the cache.
Hi Calin – all caches have been flushed by our tech support team for our site, and all non-logged in device caches have been flushed, but the problem persists and ONLY related to this particular Page (create from Cloud templates). Our tech support team has advised: “It may be worth reviewing the code used to build the new page. In many themes, custom CSS is added specifically for mobile and tablet views. If this is not configured, the layout typically defaults to the desktop CSS, etc., which does not always display properly across devices. I am not certain whether the TagDIV Newspaper theme supports this behaviour, but I would expect that it does.
Since other pages appear to be functioning correctly, this points to a likely issue within the code of the newly created page itself.
Hi,
Could you make a backup and contact us via email at contact@tagdiv.com and provide a temporary wp-admin acccess so we can take a closer look?
Thank you!
Will do today – thank you!
Site has been backed up and your Admin Credentials have been sent.
Thank you! We’ll check the email and reply to you there.
