Hello,
I’m using the Newspaper template with WordPress infrastructure. I don’t know exactly when this problem started, but for some time now I haven’t been able to access the “Pages” section in WordPress and I’m getting a “critical error occurred” message. Until a few weeks ago, when I deactivated the LiteSpeed Cache plugin, there was no problem and I could edit the pages I developed with the tagDiv editor.
Now, even though I deactivate the LiteSpeed Cache plugin, I get the same error when I open a page with the tagDiv editor and I can’t proceed.
I would appreciate your help in determining what the problem might be.
Sincerely.
Hi,
So when you access the pages panel in wordpress there is a critical error. What if you deactivate more plugins? Leave just theme plugins active and check again. Maybe it’s a problem that happens due to insufficient wp memory, and by deactivating plugins there is more free memory. If you check in the theme system status panel is the wp memory set to at least 256M? -> https://prnt.sc/2Bo3sC0eIzdk Actually even if it is, I suggest setting it to 512M, it can be done in the wp-config file -> https://prnt.sc/bNokB9oAbAVW
If that doesn’t work, we could take a look as well, maybe we can figure out the cause. In this case you can send us an email at contact@tagdiv.com and provide a link to the website, admin login (user and pass) and also access to cPanel or FTP.
Thanks.
I changed the memory usage in WordPress’s wp-config file from 256 MB to 512 MB. Pages load without problems, but I can’t open the page I want with the tagDiv editor and I keep getting the same error. I sent the requested information to contag@tagdiv.com. I look forward to your valuable support.
Sincerely,
Hello,
I sent the information you requested for support. I can’t seem to notice if there’s any work being done in the background.
Regards.
Hi,
We’ll check it as soon as possible during this period. Thank you for your patience and understanding.
Hi Calin,
Has there been any progress?
Regards!
Hi,
We’ll do our best to resolve it.
Thanks
Hello Calin,
How much longer will I have to wait for a solution? Do you have any estimate? Because we have a backlog of pages and templates that urgently need updating.
If there’s anything I can do to speed up the process, please let me know; I’m ready to help.
Please mark this issue as “very urgent”.
Thank you and have a good day.
Regards!
Hi Demir, your problem was a plugin conflict.
Which plugin?
Hi Calin,
You had deactivated 3 plugins:
1. Contact Form
2. Decent Comments
3. WP Short Code Pro my ThemeShop
I tried them one by one, and only “Decent Command” works without problems when deactivated. Now my site works like this.
Listing the latest comments in the column to the right of the articles was good, but now this feature doesn’t work.
If you have any suggestions for a plugin that I can use instead of Decent Comments and that won’t cause problems, I would be very grateful.
Thank you very much for your help.
Regards.
Hi,
If you just need the recent comment to be displayed in the sidebar, you canuse the option from the theme https://prnt.sc/B9geHpMLTGLU
This should work similarly with the plugin used.
