hi,
i am using a flex-block 3 as you can see here: https://prnt.sc/11fg7d1
This are my settings for this specific flex-block: https://prnt.sc/11fgaon
PROBLEM: When i click on 1 of the pagination arrows then the spinning icon appears and normally there should appear new posts but i can always see just the same posts. they do not change. no matter how often i click on the pagination arrows the posts always remain the same.
any idea? thanks!
Hello,
This issue can be from the firewall or security module which blocks the admin-ajax.php request.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Hope this helps you!
Thank you!
Dear Anamaria,
thank you very much for your reply.
I followed your instruction and talked to my hosting-company “SITEGROUND”. Here is the answer:
“I have carefully checked everything on a server level and here everything looks good. There is no security module installed/active. There is no blocking of admin-ajax or other requests. There is no caching active (no sg-optimzer, no memcache and no dynamic-cache). The only thing i can see is a ‘td-cache’ folder.”
So i guess there is no caching/blocking/firewall problem? I also have deactivated ALL plugins except the 4 td-plugins with no success.
What next?
Thanks
Hello,
If you have tried all the steps and it still doesn’t work, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com to investigate the problem. Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
