Hello!
In one of my pages, I have a parallax section I created using Visual Composer but the background image isn’t loading properly. Sometimes it doesn’t load on desktop and it never loads on mobile.
You can see it here: http://mktg.mx/alianzas/octopus-agencia-de-marketing-digital/
Thanks a lot for the help!
Hi,
I have checked your page on desktop and did not found any issues, the background image is loading fine – http://screencast.com/t/o3zfabXVFa Do you have this issue on specific browser?
I also checked on an Ipod and you are right the image is not loading.
Please disable all your plugins except of Visual Composer, clear cache and check again. Also make sure you use the latest theme version 6.5.1 and update the Visual Composer to the latest version 4.7.4.
If the issue persist please provide about your settings for that row(some screenshots may help) so I can recreate it on my side as I could not recreate this(I have used a parallax image and work on mobile device).
Thanks!
Hello Alin!
I have updated the theme and followed your steps but the parallax still doesn’t works on mobile. I think it will be easier if I give you admin access so you can check it out. Where can I send the credentials?
Thanks a lot for the help!
Hi,
Please send an email at contact@tagdiv.com if you want to provide admin access so we can take a look, also paste a link to this topic so we can know who you are and what your issue is.
Thanks!
Hi jorgecastro91,
I can’t reply you via email so I’m writing here. I have checked your site on mobile and it seems the image does load well now so I guess you have managed to fix it: http://screencast.com/t/YAspEt6K
Let us know if I’m mistaken and you still haven’t and also let us know how to recreate this.
Thanks!
