Hi,
I have configured the paypal and checked via the sandbox and everything worked properly. After going live, when I try to do the payment via paypal after providing my credit card details the paynow button doesn’t work as it is supposed to. I checked the consolse and found the below error.
checkout/?plan_id=10:1594 Error parsing the paypal request error JSON: SyntaxError: Unexpected end of JSON input
at JSON.parse (<anonymous>)
at Object.onError (checkout/?plan_id=10:1576:64)
at js?client-id=ASgoJT1ZwqrSxgd39S55fuQr4fxEqdXhwiFtzf6TFRfvTWMyao2rhJ2bMXuiBgObJeDTNlgIik816u9c¤cy=USD:3:111812
at js?client-id=ASgoJT1ZwqrSxgd39S55fuQr4fxEqdXhwiFtzf6TFRfvTWMyao2rhJ2bMXuiBgObJeDTNlgIik816u9c¤cy=USD:3:31480
at n.try (js?client-id=ASgoJT1ZwqrSxgd39S55fuQr4fxEqdXhwiFtzf6TFRfvTWMyao2rhJ2bMXuiBgObJeDTNlgIik816u9c¤cy=USD:3:17515)
at u (js?client-id=ASgoJT1ZwqrSxgd39S55fuQr4fxEqdXhwiFtzf6TFRfvTWMyao2rhJ2bMXuiBgObJeDTNlgIik816u9c¤cy=USD:3:31458)
at Object.trigger (js?client-id=ASgoJT1ZwqrSxgd39S55fuQr4fxEqdXhwiFtzf6TFRfvTWMyao2rhJ2bMXuiBgObJeDTNlgIik816u9c¤cy=USD:3:31520)
at js?client-id=ASgoJT1ZwqrSxgd39S55fuQr4fxEqdXhwiFtzf6TFRfvTWMyao2rhJ2bMXuiBgObJeDTNlgIik816u9c¤cy=USD:3:107054
at n.try (js?client-id=ASgoJT1ZwqrSxgd39S55fuQr4fxEqdXhwiFtzf6TFRfvTWMyao2rhJ2bMXuiBgObJeDTNlgIik816u9c¤cy=USD:3:17515)
at Object.kn (js?client-id=ASgoJT1ZwqrSxgd39S55fuQr4fxEqdXhwiFtzf6TFRfvTWMyao2rhJ2bMXuiBgObJeDTNlgIik816u9c¤cy=USD:3:106984)
Hi,
Please make sure that you have created your Live App from PayPal My Apps & Credentials, get the Client ID for the Live App, paste it in the specific field from tagDiv Opt-In Builder settings, and UNCHECK the Enable test mode – https://prnt.sc/jzcl1NxEKt-X
https://forum.tagdiv.com/paypal-setup/
Hi,
It’s already done, in paypal it is live mode and have considered the client id from the live mode. In the theme, the sandbox is already disabled. I have been facing thea above issue post doing the above.
Hi,
I see, in this case, please contact us via email contact@tagdiv.com, make a full backup for the website, and provide WP-Admin access to investigate this situation. Also, please include some screenshots of the settings from PayPal related to these settings. We’ll check it as soon as possible.
Thank you!
Hi,
I had sent the email on Friday but haven’t received it the support yet.
Hi,
We do our best during the support period: Monday – Friday: 8:00 AM – 17:00 PM. We respond to emails from oldest to newest.
Thank you!
Hi,
Any update on the above?
Hi,
Please check it via email.
