Hi there,
I love your theme and customize my website for more than a year now and it looks like the Phone viewport Layout Columns option is not working properly.
Let me show you.
1- This image shows what my webiste looks like on a mobile when the Phone viewport Layout Columns option is off:
https://imgur.com/a/vWptdSU it works fine
2- This image shows what my webiste looks like on a mobile when the Phone viewport Layout Columns option is set to Columns:
https://imgur.com/a/0H8pdKi I don’t see the content on my website, even though I see in on the tagdiv phone preview.
Here is a link to my website in case you want to investigate:
https://tinyurl.com/yyy3rhv6 (Just scroll down a bit)
What could I do to get that working? Does that requires a fix on your end?
I am using the latest version of the theme.
Thank you very much in advance for your support.
Regards,
Hello!
I’ve checked your website and it seems that you have some extra bold on the text and it seems it is from a plugin.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello Bettina!
Thanks for getting back to me so quickly.
I have disabled every single plugins except tagDiv ones and unfortunately I still experience this issue.
Here a screenshot of the plugins I am keeping now: https://imgur.com/EmSpYKD
I will contact you via email now.
Thank you for your help and hopefully that will be fixed as soon as possible.
