Why does our site, seemingly randomly have this issue? We have followed all the specs for configs, limits, etc. Yet we continue to randomly see this error message:
PHP Warning: getimagesize(WEBSITEURL/wp-content/uploads/2020/06/logo_1200.png): failed to open stream: HTTP request failed! HTTP/1.1 403 Forbidden
in /home/ACCOUNT/public_html/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 792
That image is uploaded and available.
We have logo images in normal, retina, and mobile – all the same image.
Our system status is fine.
Nothing is being blocked in .htaccess.
We really can’t take it anymore. It’s ruining the experience on the site for mobile users.
What is making it hard to diagnose is that it seems to happen randomly. One second the error is there, the other it’s gone? I can view the PHP error log and it will have a scattering of error messages throughout the day.
We see endless support forum posts about people having problems like this with no real solutions.
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Trying to get an update on if this issue will ever get resolved in the main theme? We contacted support and they modified the following:
/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 792 set before getimagesize and ‘@’.
This works fine, however, each and every time the theme/plugin is updated we have to re-apply this “fix”. It’s not a fix, it’s a bandaid.
Will this every be resolved in the main theme?
Hi hywdotbrk,
Our developers know about this problem and it will fix it for the coming updates.
Thank you for your understanding!
