Please can you advise why I am seeing code on the page

Posted in: Newspaper
Post count: 23

hi support :))

Hope you are fine ;))

When I click on the header I am taken to a single blog post … Please can you advise why I am seeing code on the page … Part of the code says Uncode winch is the name of my last theme. Please can you advise how to resolve?

Please see detail in image link: https://tinyurl.com/y7nsecn5

Please can you advise why none of the images and Woocommerce products are showing on the page … Just blanc squares?

The content should be the same as seen here: https://weselectdresses.com/youll-look-eternally-editorial-in-these-zimmermann-boho-dresses/

Thank you very much :))

Paul

Post count: 18283

Hello !

The images of your products appear to be working. The shortcode appears to be showing because you have a plugin disabled. That plugin rendered your shortcode.

Thank you !

Post count: 23

Hi Viad :))

Hope you are fine :))

I am trying to get your Newspaer theme La Mode working on the dev site dev.weselectdresses.com.

Please see the same post in this video on the live site using Uncode theme. The images and Woocommerce products are showing fine.

However, The same post images and woocommerce products are not showing on the dev.weselectdresses.com site using Newspaper La Mode theme. I am seeing code instead of images and woocommerce products.

https://www.loom.com/share/5ef6cbf683444be1a7fd38943f141f32

You say the below:
“The shortcode appears to be showing because you have a plugin disabled. That plugin rendered your shortcode.”

I have enabled all disabled plugins and the problem still persists.

I have been trying to fix this now for over a week and have tried everything!

I would very much appreciate you logging into my dev site and having a look to resolve the problem?

Thank you very much for your help as it’s very much appreciated! :))

Paul

Post count: 35449

Hi,

Yes, we can take a look, please make a full backup to your website and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Post count: 23

Hi Calin :))
Lovely to meet you! :))

Thank you for your help as is very much appreciated! :))

dev.weselectdresses.com is password protected.

Please find password protected login details:

Username: dev

Password: 4hqnS8vnC7X3

My WordPress Login details are:

https://dev.weselectdresses.com/wp-admin

My login details to my Liquid web server is https://www.liquidweb.com/

Thank you so much for your help Calin and hope you are having a wonderful weekend :))

Paul

  • This reply was modified 6 years by Calin.
Post count: 35449

Hi,

Please do not share your privet credentials on our open forum, these need to be share only via email contact@tagdiv.com

Thank you for your understanding!

Post count: 23

Hi Calin :))
Thank you … Yes I realized the error a couple of hours ago. I did actually send you the email last night.

I had to change all my login details as I mistakenly added them to this support post. I emailed you the new login details 20 min ago.

Thank you very much for your help :))

Paul

Post count: 35449

Hi,

My colleagues on email will check the problem and will replay back to your email.

Thank you!

Post count: 23

Hi Calin,
Hope you are fine.
I haven’t heard anything from support.
Please can you update me?
Thank you 🙂
Paul

Post count: 35449

Hi,

One of my colleagues reply via emails 3 days ago that it can not reach to your website -> https://i.imgur.com/wHZXntV.png -> https://i.imgur.com/xyblNR9.png please check the website and let us know when this is back and we can access it.

Thank you for your understanding!

Post count: 23

Hi Calin :))
I still haven’t heard anything … This site is live and can be seen.

Thank you 🙂

paul

Post count: 35449

Hi,

The problem reply by Alex N in email is that we can not reach the website, this is how is look for us -> https://i.imgur.com/MJF5SjH.png is this site block for Romania ?

Thank you for your understanding!

Post count: 23

Hi Calin,
Hope you are fine and thank you for your help! :))
No it is not blocked for Romania.
The site is password protected.
Please go to this domain/URL https://dev.weselectdresses.com/ Then add the passwords I sent you to access dev.weselectdresses.com/wp-admin

Thank you :))

Paul

Post count: 18283

Hello !

Please send this reply via e-mail and wait there for my colleagues to reply. Communicating on 2 different channels it will make our work harder.

Thank you !

Post count: 23

Ok Viad :))
The reason why I am replying here is that your colleagues are sending me support tickets for other users which is making it harder for me :))
Thank you :))
Paul

Hello,

I have checked your website admin page and also, I have added your Ink Parlor header page as you can see here -> http://prntscr.com/tp4gr5 -> http://prntscr.com/tp4h9r -> http://prntscr.com/tp4i5x

All the best!
Catalin L.

Post count: 18283

Hello !

There must be an misunderstanding ! Our team will review your e-mail and reply there.

Thank you !

Post count: 23

Thank you Vlad! :))
Paul

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