Please Help..Our site site is disorganized with several error codes

Posted in: Newspaper
Post count: 7

Hello,

Urgent help needed!

Our site url is http://www.date360ng.net

We Just purchased your theme and installed.

We have the following errors

Warning: Illegal string offset ‘firstInstall’ in /home/content/n3pnexwpnas02_data02/41/3560441/html/wp-content/themes/Newspaper/includes/wp_booster/td_options.php on line 48

Warning: Illegal string offset ‘tds_thumb_td_80×60’ in /home/content/n3pnexwpnas02_data02/41/3560441/html/wp-content/themes/Newspaper/includes/wp_booster/td_options.php on line 48

Warning: Illegal string offset ‘tds_thumb_td_100×70’ in /home/content/n3pnexwpnas02_data02/41/3560441/html/wp-content/themes/Newspaper/includes/wp_booster/td_options.php on line 48

Warning: Illegal string offset ‘tds_thumb_td_218×150’ in /home/content/n3pnexwpnas02_data02/41/3560441/html/wp-content/themes/Newspaper/includes/wp_booster/td_options.php on line 48

Warning: Illegal string offset ‘tds_thumb_td_265×198’ in /home/content/n3pnexwpnas02_data02/41/3560441/html/wp-content/themes/Newspaper/includes/wp_booster/td_options.php on line 48

All our site featured images are replaced with theme thumbnails.

Also Site got disorganized with high traffic and triggers the above error codes.

Please help.

Post count: 7

please here is the right link to our site http://www.date360ng.com

Post count: 7

Hello Bogdan , this definitely not a plugin issues as we currently have all our plugins disabled.

Can we provide you with login details to help us fix this please?

Thanks

Post count: 7

Please attend to this issue

Post count: 22421

Hello,
Please check your email address as we replied via email. No need to create multiple threads as we answer each question. Please check your address and follow the instructions provided in the email.
Thank you!

Post count: 6

I need help with this issue as well! My email is dan@purerock.com

Post count: 7

You stopped replying our mails…our site is full of errors

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@Date360 – did the developers send anything helpful to your email? I think their support hours are over until Monday. I’m having the same errors that you’re reporting.

Post count: 7

@danhalen Nothing helpful…we were told to contact out hosts to increase execution time…which they did.
But error still persist…We just bought the theme and we are already wishing we hadn’t .

Our site which is very popular with vistors has been showing errors for the past 24hours.
If it won’t fix we wish to have a refud.

Post count: 9544

a) disable all plugins except VC
b) install theme and plugins via FTP
c) clear caching if used
d) clear transients with wp-optimize
e) resave permalinks
f) make sure you have at least 256M allocated to WP in your wp-config.php file and php.ini on hosting, for busy site can be higher depending on your hosting plan; 96M minimum needed for VC *default is 40M // you can check this on the system status panel in theme settings
g) note you need to then actually setup your site using a custom home page; then select that ‘page’ as the homepage in WP settings > set static page
h) you will need to regenerate thumbs to fit pages
i) you need to go through the theme panel settings and set defaults for page/category templates, post templates

** note any custom CPTs, plugins, shortcodes from former theme likely don’t work in the new theme as ‘shortcodes’ are styles included with theme not WordPress so don’t carry over, etc.

If site not working while you learn how it works, setup dev folder and import site, then test there prior to deploy.

If you can’t get anything to work; roll your site back to former theme/plugins, and resurrect your dbase from the last backup.

All common sense stuff. Good luck!

Post count: 6

@date360 Is your website better now? I just went and am seeing images on your main grid. What did you end up doing?

I’ve tried the solutions that @ChrisS also suggested.

Thank you!

Post count: 6

I might add that I also restored to the day before we started having any issues, and those errors were still present. I’m stumped!

Post count: 7

@danhalen we got another theme which put us out of our misery. We could not afford to leave out site that way. Our traffic count soars up to 100k sometimes and our visitors seeing those errors are already complaining

I think I will open a case for refund from publishers of Newspaper theme since they have refused to help us out in fixing the errors.

Post count: 7909

Hi,


@danhalen
You will get an answer on email as soon as possible, so please reply there and we will investigate this. Please note that we cannot recreate this on our side and we will investigate it on your site.

@Date360
I have approved the refund! And please note that we did not refused to help you. We have answered on email and provided some suggestion but you did not replied anymore.

Thanks!

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