Hello!
I currently use Toolset Layouts and when I installed the Newspaper theme on my website it removed the settings I had in Layouts plus it distorts my custom taxonomies archives.
Is there any way to fix it?
Thanks,
Emma
Examples:
You can see here the page is blank. It should be displaying data gained from shortcodes set in Toolset Layouts (like the director, producer, actors, etc): https://www.cinemascandinavia.com/movie/a-man-divided/
On the archives page you’ll notice the sidebar doesn’t appear, well, on the side, but rather underneath all the posts and sometimes overlaps them: https://www.cinemascandinavia.com/director/ruben-ostlund/
Edit: I had to remove the theme from my website as it just wasn’t functional. I took some screengrabs of the above examples to show you the problem:
The first image shows what it should look like, the second image shows the sidebar problem, and the third shows that the theme removes the styling set by Toolset Layouts: https://imgur.com/a/uriar.
I did submit a refund request on Envato Market but I’d really like to fix the issue rather than get a refund. I’ll need a refund if there’s nothing to be done.
Hello Emma,
Unfortunately, please keep in mind that plugin has not been tested with our theme and we do not know the theme’s behavior with this type of plugin, sorry! Also, we cannot provide support for untested plugins, sorry! Notice that the theme is very complex and not all of the plugins are compatible with it. Most likely, this plugin interferes with the theme’s core files and causes a lot of unknown issues. The theme should have to be adjusted to work with this plugin but please notice that we cannot do this for you because it’s not a simple task and this involves doing such a custom work and we cannot provide this type of services at the moment, sorry!
Thanks for your understanding!
Hello,
Thanks for getting back to me; the plugin was actually able to fix the problem for me!
I submitted a refund request on Envato Market and I’d like that cancelled please.
Thanks,
Emma
Sorry but all the refunds were already granted. You can purchase again if you still want to benefit from the black Friday sales.
Thank you!
