Hi,
I installed polylang plugin and the website turned empty.
I read on your forum that you have not tested polylang, but this is clearly pity.
The plugin has 4.8 rating works fine with almost all themes and I bought your theme expecting it to work as well.
It is unfortunate that you distance yourself just by saying “we have untested it” instead of really checking, testing and making sure it works appropriately.
It is also a shame that you will not disclose it on your themeforest page so that thousands of international users are not duped into buying it hoping that it works with one of the most popular plugins out there.
I will leave 1 star review if this is not resolved.
Hello,
We understand your frustration and we do understand the inconvenience of not being able to use your preferred plugin. Unfortunately this is the case with all premium themes. The code we created cannot be recognized by all plugins as it’s a custom code and plugins are built on the standard wordpress code. In order for us to make the polylang plugin compatible we will have to change a lot of the theme code. It is not an easy modification or adaptation we can make. If it were so, we would be able to add more and more plugins to the tested plugins section, but unfortunately this cannot be the case as different plugins use different functions to work. We can make one work and break another. Plugins also get updated and their code gets changed as well. Even if we were to hack our theme to get the polylang plugin to work, it does not mean it will work if the plugin gets updated. For the tested plugins on our list, we always have to make the proper adjustments for their updated versions to work with our theme and we simply cannot do this for every plugin out there. We are sorry for the inconvenience caused by this issue. It bugs us as well but unfortunately there is little we can do about it. We would love to be able to provide a fully compatible theme with all of the plugins out there so our users can benefit from all of the features available, but unfortunately this idyllic world does not exist. The world of coding is a very ruthless environment:)
If the polylang plugin is needed for your project and our theme cannot be the one that can provide the best solution for you, we will be able to provide a re-fund so you can chose another theme that best fits your project. You can request a re-fund from the envato platform if you so desire.
Sorry for the inconvenience and thank you for your understanding.
Bogdan, thank for very detailed post.
I understand and i appreciate you taking the time. Very professional response.
I did play around with polylang further. It seems that it is compatible, but there is a big learning curve on setting things up. Maybe a video guide would be helpful ) Maybe someone will contribute it )
I have few other issues, but will open separate topic.
thanks.
