Post excerpt symbol count is wrong

Posted in: Newspaper
Post count: 56

Hi guys,
so we’ re trying to use post teaser elements (mostly the flex 1-3) to showcase our articles.
All of them are set to 150 letters max. – unfortunately the teaser elements show in their excerpts longer texts.
Is that a common problem? How can I force the teaser to remain a certain max-length?

Thank you

Post count: 18283

Hello!

Can you send us a screenshot of your excerpt settings to see what the issue might be ?

Thank you!

Post count: 56

Hi there,

Here are the Settings in Themepanel:
https://prnt.sc/16pt4xs

Settings in the Flex 1 Element:
https://prnt.sc/16pta45

How the Flex 1 Element displays it: (Set to 150 letters, shos 287)
https://prnt.sc/16ptb5y

Set to even only 10 letters: shows no change:
https://prnt.sc/16pthkl

Here is where we input our excerpt:
https://prnt.sc/16ptiza

We have the following issue:
If we dont use the textexcerpt box from WordPress the letter count is correct in the excerpt. But then we wont be able to use the “subtitle”-Element in our Articles. Therefore we are in the need that also the flex-Elements force the excerpt to 150 letters- no matter if there is a manual textexcerpt.

Thanks!

  • This reply was modified 5 years by FBM.
Post count: 18283

Hello!

We need to take a look to see what can be done there. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 48 hours.

Thank you !

Post count: 18283

Hello!

We need to take a look to see what can be done there. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 48 hours.

Thank you !

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