I have a serious bug on https://kythera.news.
Posts with youtube video cannot be loaded: https://kythera.news/h-typopoiisi-ladiou-ston-synetairismo-leivadiou-to-2007/
Vimeo Posts are loaded normally: https://kythera.news/city-athens-portrait-changing-metropolis/
Hello,
This is strange. Have you checked for a plugin conflict? Please deactivate ALL plugins, including WP Bakery, except tagDiv ones. Also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.
Also, please delete the Redis cache a few times.
Thank you!
Hi,
I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email?
Thank you!
I just sent it. Thank you
kind remind. thx in advance
Dear team,
I have sent you email, I didnt take any news from you.
Please contact me,
best
Hi,
Apologies for the delayed response, but we are still investigating the issue
Thank you!
Thank you for getting back to me yesterday.
Unfortunately, the issue with kythera.news still hasn’t been resolved. The site continues to crash intermittently and, even more critically, it’s affecting the stability of the entire server.
I would really appreciate it if you could prioritize this and inform me about
Thanks again for your support,
Dear Anamaria,
I hope you’re well.
I would like to follow up regarding the ongoing issue. Unfortunately, the problem still remains — activating the tagDiv plugins continues to cause severe performance issues on kythera.news, affecting the entire server and rendering all hosted sites unresponsive.
Please inform me what actions you plan to take to resolve this issue, and if there is any update or solution under way.
Your assistance is much appreciated, and I would be grateful for a timely response.
Best regards,
Hi,
I apologize, the issue is more complicated than I initially thought, so I asked a colleague with more experience to investigate your problem. He will reply to you by email and will make a few suggestions to help identify the issue.
Thank you!
I just sen a new mail to contact@
Hi Anamaria,
I hope you’re doing well.
Just checking in to see if there are any updates regarding the issue we discussed.
Please let me know if there’s any news or if you need anything further from my side. Yesterday I sent mail to TAGDIV accepting what your collegue asked me.
Looking forward to hearing from you.
Hello,
I apologize for the long wait for a solution. However, considering that it’s the Easter holiday period here, some of our colleagues are on vacation, which has caused this delay. I hope that in the coming days, my colleague will be able to assist you
Have a great day!
