Hi all, first an example URL: https://www.modularbias.com/news/new-befaco-7u-case/
Just posted this morning and I’m getting feedback the gallery has issues:
1. Desktop zoom barely working, when clicked no image loads and just the lightbox background & the close ‘X’ button show. A hard refresh sometimes helps, but multiple people have told me the zoomed versions of the gallery frequently won’t load.
2. No image zoom on mobile. Just like it says, majority of my visitors are mobile and they have no way to expand / zoom the hi-res images.
I’ve searched support topics & tried to trouble shoot this before coming to the forum. There are no obvious console errors or settings adjustments that I can see. Would really appreciate some help as galleries are going to be a major focus of the site.
Thanks all!
@ModularBias
Hello!
Do you have the latest update for the theme and plugins?
Thank you!
Hi, sorry for my slow response! Yes, everything is up to date:
* WordPress 6.2
* Newspaper 12.3.1
* tagDiv Composer 4.0
* tagDiv Cloud Library 2.6
Hello!
We can take a look at this and investigate why it is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– a link to this topic in order to identify you
Thank you!
