Hi,
Since today, the post view count on the Articles list views column is suddenly showing 0. It seems the website is not tallying the post view counts anymore. Can you please let us know how can we resolve the issue.
Regards
Hi ventz,
First you need to make sure that the post view count is enabled for posts.
For example if you use standard template the option need to be enabled from the theme panel -> https://i.imgur.com/s905T16.png or if you have a cloud you’ll need to set the element with tagDiv Composer -> https://i.imgur.com/k4l1Ca6.jpg
After that if you are using some cache plugin, make sure that this option -> https://i.imgur.com/yjNzTwW.png is enabled.
If you checked all those and the problem persist, then it may be a plugin conflict. Please make a test using only tagDiv plugins and see if the view post is counting when you visit a post.
Let me know the results!
Hi Calin,
Thanks for your reply and help.
Actually, we are talking about the view count we have on the Admin view
https://imgur.com/a/YVNvh4x
1. This is enabled
cache plugin, make sure that this option -> https://i.imgur.com/yjNzTwW.png is enabled.
2. We are using Wp-rocket, but this happened out of the blue, it was working yesterday, no changes were made on plugin side or wordpress updated. We did however delete the cache once every day as usual.
3. The post views for previous days are displaying correctly but since yesterday, they remain unchanged,
4. all post as from 15 December are showing 0.
Thanks for your help
Hi ventz,
In this case I think that something is interfering with the theme settings.
Did you added some code in the theme or on host? Also, pleas make a test only with the theme plugins and view a posts with 0 views to see if this is counting.
Another thing is to make sure that the view count is on the posts, if is not, then will not count -> https://i.imgur.com/O9T78wz.png
Let me know the results!
