We recently purchased and installed the Newsmag theme for WordPress. In running the prebuilt website installer with the option to install demo content, sample posts do not seem to be installed, making the prebuilt site essentially blank.
Hi,
I see. Did you get some popup message during the demo installation?
Some times it can be from some theme requirements that are not set -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ also, if you use extra plugins make a test using only tagDiv plugins to make sure that those are not interfering during the demo installation.
I hope this will help you!
Thank you!
Calin,
Thanks for your prompt reply! We indeed did receive a pop-up message as the demo content installation status showed complete – see below:
rtbuild.underwood-design.com says
tagDiv Importer detexts that your server is not properly configured.
Don’t worry, the importer will continue to install the demo after you click the OK button.
Steps to verify:
– Please go to the SYSTEM STATUS tab and check if all parameters are gree – Verify the permissions on your upload folder
– Contact our support via email contact@tagdiv.com (please provide your product license key)
We have checked the System Status portion of the theme, but are showing no yellow (all green unless grayed out with “i”).
Other than WordFence and some malware protection plugins (in addition to those loaded by the them), this is a fresh build.
Hi,
I see. Can you please contact us via email at contact@tagdiv.com provide the wp-admin and cPanel access. We’ll check it and try to fix as soon as possible. Also, include the link of this topic to identify you.
Thank you!
