Problem when open link from facebook and mobile theme

Posted in: Newspaper
Post count: 14
cdpragazzi
#405359
Jun 16, 2021 at 9:39 pm

Hello, i use a cloud/PRO template and if click (from mobile) my article from facebook not show MOBILE THEME PLUGIN but responsive site. Why?

Post count: 27744
Anamaria
#405465
Jun 17, 2021 at 11:36 am

Hello,

Please provide the link to your website and some screenshots to be able to investigate the problem.

Thank you!

Post count: 14
cdpragazzi
#405467
Jun 17, 2021 at 11:39 am

Facebook page is: https://www.facebook.com/corpallone
if i click from iphone show mobile theme responsive, not mobile theme plugin.
site is: ilcorrieredelpallone.it/

Post count: 27744
Anamaria
#405557
Jun 17, 2021 at 5:03 pm

Hello,

I just checked your website and now seems to work well => https://www.screencast.com/t/jkhJYSpXrVl1 I tested on Android.
The problem is only on iPhone?

Thank you!

Post count: 14
cdpragazzi
#405570
Jun 17, 2021 at 5:40 pm

On my iphone not it works.
Video from iphone 12:
https://streamable.com/rgcl8d

Post count: 27744
Anamaria
#405667
Jun 18, 2021 at 10:56 am

Hello,

What cache plugin do you use?
Please clean your cache (eve from your browser) and try again.
Also, please ask your host if it has a cache plugin installed.

Thank you!

Post count: 14
cdpragazzi
#405741
Jun 18, 2021 at 4:51 pm

you think it’s the cache, I didn’t think about it. I check

Post count: 21065
Bettina
#405914
Jun 21, 2021 at 12:11 pm

Hello!

If the problem is not solved, then please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

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