Hi,
I have Block 3 on my homepage (http://churchandstate.org.uk). Since I updated the theme, the last 2 images (sometimes even 4) are not being displayed. This only happens in Firefox; in Chrome or IE the images are displaying just fine. Obviously if I edit the article and upload the same image again, the problem goes away. In my local installation I have the same problem, with or without plugins.
These are just two examples:
What should I do?
Lola
Hi,
So the problem is happening only in Firefox? Because I checked with it, all the images seem to load fine for me – http://prntscr.com/nmqrx1 I refreshed the page multiple times.
I use this version of Firefox – http://prntscr.com/nmqttg
Maybe try and clear the cache of the browser and check again. Or check in a different computer if possible.
Thanks
I have the latest version of Firefox. And now I have four missing images. I get the same result when I open the page in “New Private Window”. As I said this didn’t happen with the version of the theme I was using. Only after I updated.
In fact I checked my smartphone, this time in Chrome and the images are not coming up either. It is the last four, so it would appear there is some bug or something.
I have now installed Firefox in my smartphone and the four images are also missing. So it’s not just my browser.
So I have checked my tablet again. It seems the tablet is fine, both Firefox and Chrome.
Hi, Any help?
Hi,
Maybe it is happening because of browser cache, I checked again with desktop Firefox
– http://prntscr.com/noraly – http://prntscr.com/norar2 – http://prntscr.com/noraup
And mobile Firefox – http://prntscr.com/norcog
Try to clear the cache of the browsers you are testing with, then check if it works the same for you.
As a side note, if you reply multiple times in the topic it will delay our answer. The topic will be moved to the back of the line because the topics are sorted by oldest.
Thanks
Hi,
Sorry for all the trouble I caused. This morning I discovered that the problem is that the new version of the theme is using 533×261 for block 3. And some years ago I deleted images with those specifications from the server because I didn’t need them.
Perhaps you can address that in future releases of the theme. My old theme was using the correct images for block 3!
Hi,
As far as I know block 3 has always used module 1 – https://forum.tagdiv.com/theme-blocks-modules/
Module 1 requires this thumbnail size – http://prntscr.com/np90m0 If this size is not enabled there should be a placeholder image – http://prntscr.com/np91io
If I misunderstand please let me know.
Thanks
This is what is happening. Block 3 when seen with Firefox is using 533×261 as images. While Chrome is using the correct specification 324×160. The reason the photos are not appearing in Firefox (unless I upload them again which is what I’m doing) is because some years ago I deleted hundreds of 533×261 from the server. This was not happening with the version of the theme I previously had.
533×261 in Firefox:
324×160 in Chrome:
Maybe I am misunderstanding something. Modules will use the same thumbnail size across all browsers. Unless retina thumbnails are enabled, then these will be displayed when needed (retina devices).
So the module 1 (from block 3) will load the 324×160 thumbnail size on Chrome
– http://prntscr.com/npo1p6
And on Firefox – http://prntscr.com/npo22p
This can be checked with the browser inspector. From what I can see the block display just fine on both Chrome and Firefox, and I can’t see any issues with the thumbnails of block 3 in the website at this moment, or previously.
Not on my Firefox for instance!! On my Firefox block 3 is using 533×261.
I see that image size in the srcset – http://prntscr.com/nrrde2 From what I can find browsers can choose what image to load – https://www.ostraining.com/blog/wordpress/scrset/
But for me it always loads the appropriate image size, which I mentioned above. I can’t say exactly why is this happening for you, or what could be done about it.
