Hi everyone,
Having issue with composer, some elements are really crazy like block title is showing while you using editor but on preview he’s hidden.
* problem also :
When I’m trying to add a row, I’m actually adding a column and can’t delete a column after that!
Hello!
Try to delete the empty columns. You could try to delete it like this: select the row, press the button delete from your keyboard, then with your mouse select “YES”.
Also you have another option too, check this: https://www.screencast.com/t/pxuOzYIIpcG
Please provide more information about your issue, so I can check and help you efficiently.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Hi,
Sorry for waiting for my reply.
This is a list of the issues and it’s very tricky.
—Newspaper Version 12.6.9 and TagDiv composer 5.3–
1. Ghost element
This element is not visible in TagDiv editor, this element is a RawHTML element (banner inside it is an image). Sometimes, if I’m using incognito, I can see on the desktop version but normally, no!. This is very confusing stuff!
From mobile screenshot, option is “desktop version”
https://ibb.co/0k4X8SW
This is from desktop version
https://ibb.co/wXpjWcp
2.Empty page on mobile device, but on the preview is fine!
Preview : https://ibb.co/93fmBRtc
On mobile device is null – empty
https://ibb.co/5mPwhjs
Help
Thx
Hello!
Can you please update the theme to the latest version?
Let me know if the issues are still there.
Thank you!
Hi,
Nope it’s the same!
problem 1 and 2.
Hello!
Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
If you can’t handle it, then I can try to help you. Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel URL and credentials
– a link to this topic in order to identify you
Thank you!
I just did,
Issues are still here.
thank you!
Hello!
If you sent an email, we will review it and try to help you as soon as possible.
Please be patient!
Thank you for understanding!
Hi,
we are solving this.
Thx
