Problem with IE11

Posted in: Newspaper
Post count: 13

Hi,

I have a problem with the display of my frontpage news.wuerth.at in ie11. it comes up normally in chrome on windows 8, but when i open the page in ie11 the background of the font of the main item changes to blue (should be red) and the three other items which should be to the right go missing.

could this be caused by the failure to install revolution slider so far?

i have tried uninstalling the plugin manually via ftp and uploaded the folder via ftp again, but now it does not show up in the plugins. any idea how i could change that?

thanks!

Post count: 13

there are also some other issues i have noticed in ie11:

– social media buttons in the articles are not displayed properly, just colored squares
– footer menu items are stacked on top of each other instead of being horizontally lined up

thanks

Post count: 9544

I’m not having this issue on our site.

A link to your page where you see this problem might be helpful.

I use IE11/Win7-64 as my “daily driver” 🙂

Post count: 13
Post count: 13

the tagdiv gallery also does not work properly on ie11: http://news.wuerth.at/impressionen-von-der-autozum-2015/

works fine on chrome but is pretty messed up on ie11: main image is not centered, thumbs stacked above each other instead of horizontally.

Post count: 7909

Hi,

I have checked your site on IE and I didn’t found that issues:
http://screencast.com/t/f9avL1RemM
http://screencast.com/t/SLq2Xjed
http://screencast.com/t/cJmNJndel

Please make sure you use last theme version(4.6.1) and if you are not, update the theme using this guide and the FTP method: https://forum.tagdiv.com/how-to-update-the-theme/ Also update Visual Composer plugin from the /plugins folder that was provided together with the theme files when you’ve downloaded.
After that please deactivate all plugins, leave only Visual Composer active and try again. Also make sure you empty cache and purge files if you use any CDN host services.

Thanks!

Post count: 13

ok, i will try out the ie11 issues from outside my company, might have something to do with sites on our domain wuerth.at being only displayed in safe mode when accessed from the company network. i will run a few tests from the outside.

regarding the revolution slider problem: i have updated the theme as you said, when trying to activate revolution slider still get this error message (here in full):

Update query error – 42000 : [Microsoft][SQL Server Native Client 11.0][SQL Server]Incorrect syntax near ‘`’.

Query: UPDATE wp_revslider_css SET params = N'{“position”:”absolute”,”color”:”#000″,”text-shadow”:”none”,”font-weight”:”800″,”font-size”:”24px”,”line-height”:”20px”,”font-family”:”\”Open Sans\”, sans-serif”,”margin”:”0px”,”border-width”:”0px”,”border-style”:”none”,”white-space”:”nowrap”}’ WHERE handle = N’.tp-caption.modern_medium_fat’–PREPARE Fatal error: Uncaught exception ‘Exception’ with message ‘Update query error – 42000 : [Microsoft][SQL Server Native Client 11.0][SQL Server]Incorrect syntax near ‘`’.

Query: UPDATE wp_revslider_css SET params = N'{“position”:”absolute”,”color”:”#000″,”text-shadow”:”none”,”font-weight”:”800″,”font-size”:”24px”,”line-height”:”20px”,”font-family”:”\”Open Sans\”, sans-serif”,”margin”:”0px”,”border-width”:”0px”,”border-style”:”none”,”white-space”:”nowrap”}’ WHERE handle = N’.tp-caption.modern_medium_fat’–PREPARE’ in D:\home\site\wwwroot\wp-content\plugins\revslider\inc_php\framework\functions.class.php:7 Stack trace: #0 D:\home\site\wwwroot\wp-content\plugins\revslider\inc_php\framework\db.class.php(19): UniteFunctionsRev::throwError(‘Update query er…’, -1) #1 D:\home\site\wwwroot\wp-content\plugins\revslider\inc_php\framework\db.class.php(34): UniteDBRev->throwError(‘Update query er…’) #2 D:\home\site\wwwroot\wp-content\plugins\revslider\inc_php\framework\db.class.php(107): UniteDBRev->checkFor in D:\home\site\wwwroot\wp-content\plugins\revslider\inc_php\framework\functions.class.php on line 7

Post count: 13

another problem which also comes up in chrome is that the search function (from the main menu) does not work. i get no results even for words that appear in post titles. what can be the reason for this? can i turn off/disable search totally if there is no fix for this?

thanks!

Post count: 6600

Hi,

I have checked yours site and also noticed the slow functionality of search feature and that it’s also not working. I’m not sure about this as this should work fine as I have also tested this and found no issues with it.
Please also make sure you update your VC plugin, you are now using the 4.3.4 version and the version we have included with the latest theme version(4.6.1) is 4.3.5.
I also suggest to check this without any plugins active, leaving just the Visual Composer plugin active, as this could happen due to other plugins which you use.
Please use this guide to update the Visual Composer plugin and upload the plugin from the /plugins folder which was provided with the theme files: https://forum.tagdiv.com/update-the-visual-composer-plugin-wpbakery/
There is no option to disable search only if you edit this file an remove it’s code like this:

* http://screencast.com/t/B7a7kAoA4EQ
* http://screencast.com/t/x9yeu6aN2UrC

Regarding the rev slider issues please make sure that you remove the current plugin that you have and install it from the plugins folder of the theme files.
Also noticed that you are not using MySQL but Microsoft SQL which I’m not sure that is compatible with revolution slider plugins and send this error. Have you used this plugin before on this host?
Please let me know how it goes!

Thanks

Post count: 13

thanks for the great support! will try all that on monday cos i’m not at the office right now. i think i have already updated the VC plugin using the method described above, but will try again on monday.

this is my first installation on this webspace so i have not tried the plugin on the host before.

thanks a lot, like the theme very much so far and look forward to ironing out the last few hiccups 😉

Post count: 13

right, have updated the VC plugin: the search still does not work.

all other issues are not important (i will simply not use revolution slider, the ie11 problems only come up on our work machines, so i will ignore them).

the search however would be very important to work out. any other suggestions?

thanks!

Post count: 13

ok, here is something strange i noticed: after installing the VC plugin (from a fresh download of your theme) it told me it was on 4.3.5, after clearing the cache it now says it’s 4.3.4 again. what could be wrong here?

Post count: 6600

Hi,

Not sure how that happened but please also try by disabling all plugins and empty cache/purge files first and after doing it make sure you use the guide and remove the plugin then upload it form the /plugins folder and also make sure that you download the actual version of the theme from theme forest.
Regarding the search issue please give wp-admin and FTP access so we can take a closer look at this and send login details at contact@tagdiv.com and also send a link to this tread or specify your issues details.

Thanks

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