Hi!
I just bought the theme, and I activated all the plugins. From this the system /wp-admin/ has the blank screen and no more access. So when I disable the tagDiv Composer plugin it works fine again. What can it be? What do I do?
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
after I did your action suggestion, the wp-admin worked again… but, all the days I want make it, diable plugins, clear cache, activate plugins. This is don’t good, what can I do to work all days without erros?
in error_log:
[22-Apr-2019 16:15:05 UTC] PHP Fatal error: Uncaught Error: Class ‘td_instagram’ not found in /home3/alemdafronteira/public_html/wp-content/themes/Newspaper/footer.php:8
Stack trace:
#0 /home3/alemdafronteira/public_html/wp-includes/template.php(704): require_once()
#1 /home3/alemdafronteira/public_html/wp-includes/template.php(653): load_template(‘/home3/alemdafr…’, true)
#2 /home3/alemdafronteira/public_html/wp-includes/general-template.php(76): locate_template(Array, true)
#3 /home3/alemdafronteira/public_html/wp-content/themes/Newspaper/page.php(206): get_footer()
#4 /home3/alemdafronteira/public_html/wp-includes/template-loader.php(77): include(‘/home3/alemdafr…’)
#5 /home3/alemdafronteira/public_html/wp-blog-header.php(19): require_once(‘/home3/alemdafr…’)
#6 /home3/alemdafronteira/public_html/index.php(17): require(‘/home3/alemdafr…’)
#7 {main}
thrown in /home3/alemdafronteira/public_html/wp-content/themes/Newspaper/footer.php on line 8
Hi,
There are a few things you could check. First please follow the theme requirements guide carefully – https://tagdiv.com/newspaper-theme-requirements/
In some cases the wp-memory is exhausted because it is set too low, so when activating plugins there may be such a problem like the one you are describing. We recommend a value of 256M if possible, try to increase it or ask the hosting provider to do it for you. Check the other parameters from the guide as well.
We also recommend that you use PHP versions 7, 7.1 or 7.2 if possible, using old PHP versions can create problems.
In case the issue remains we could take a look. Send us an email at contact@tagdiv.com and provide admin login, also cPanel will be helpful. Include a link to this topic in the email.
Let us know.
Thanks
Hi Simion!
All recommendations its ok on the host.
I will send to your e-mail informations to login and verify.
Waiting for your feedback.
Tks
Guilherme
