Problem with Smart Slider 3

Posted in: Newspaper
Post count: 19

Dear team,

I encountered the problem that the slider is not shown on the mobile device, otherwise are fine both desktop and tablet version. I tried to read all the previous post but it was not similar to my case. My website run on WP 5.7 and Newspaper theme 10.4. Caching plugin is WP Supercache. The page I need help with: https://www.siamclinicphuket.com
You can see the appearance shown on three platform here.
Desktop > https://ibb.co/kq7hWbf
Tablet > https://ibb.co/1QGwt1Z
Mobile > https://ibb.co/YX4yyS1

I contacted to the Smart Slider 3 developer and I got reply that
(https://wordpress.org/support/topic/slide-not-showing-on-mobile-theme/#post-14450827)

The reason the slider doesn’t show is that there is a JavaScript error on your site And was recommended to contact to theme developer to the best way to solve this problem.

You can check like this:
https://smartslider.helpscoutdocs.com/article/1935-troubleshooting-with-your-browser#jserror
JavaScript errors stop every other JavaScript code on the page and prevent them from working, so they need to be solved.

The error on your site is:
Uncaught TypeError: fbq.getState is not a function
and it points to the following file:
https://www.siamclinicphuket.com/wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js?ver=10.4​

Post count: 21065

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Post count: 19

Thanks

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