Good morning, I just imported and successfully registered the theme on my staging site.
I imported a demo site template and installed all the necessary plugins.
However, I’m having a major problem: it’s as if TagDiv Composer isn’t working. I can’t edit the pages with its interface; I can only use the basic WordPress interface.
Furthermore, if I go to the dashboard, I get a banner that says “Your license for Newspaper Theme is not assigned on this website!” But if I go to the theme dashboard, it says it’s registered correctly, and if I go to the “My License” section, nothing appears on that screen.
What can I do?
Hi,
It seems there may be something interfering with the theme. Under the “My License” section, the domain where the key is being used should be displayed.
Please follow these steps:
Test the “My License” tab with only the TagDiv Composer plugin enabled. If it still doesn’t work, proceed to step 2.
Go to WordPress > Settings > Permalinks, and set the permalink structure to “Plain” or “Simple”. Then, check the “My License” tab again.
If this resolves the issue, ask your hosting provider to configure pretty permalinks for your domain.
Another potential cause could be errors in the browser console or SSL-related issues. Please check your browser’s console for any errors that may appear.
Thank you!
Good morning,
I tried both steps, but neither made the “My License” page work, nor did the Composer plugin function correctly.
I await your response.
Thank you and have a good day.
Please contact us via email at contact@tagdiv.com and provide temporary WP-Admin access to investigate the situation.
Good morning, thank you. I wrote to you by email. I look forward to your feedback.
Good morning, do you have any updates?
Please check the email.
