Problem with TAGDIV Instagram widget

Posted in: Newspaper
Post count: 29

Hello Tagdiv team,

I have an issue with your Tagdiv Instagram widget. Some pictures don’t load, screwing up the entire layout !

I updated the theme (current version V 9.1), updated TD COMPOSER plugin, cleared all cache, tried deactivating all cache plugins, I tried setting up a new instagram widget, no fix found.

Do you know what could be wrong?

Website is live here : https://bit.ly/2bN6H2Y (instagram widget is in the footer area)

Thank you!

  • This topic was modified 7 years by Lecache.
  • This topic was modified 7 years by Lecache.
  • This topic was modified 7 years by Lecache.
Post count: 29

Problem solved 🙂

Something was wrong with the cache plugin

  • This reply was modified 7 years by Lecache.
Post count: 29

Hello,

It’s actually not solved, because, it’s doing it again, and I deleted all cache and all cache plugins, but still, some images don’t load in the widget ! 🙁

Post count: 23312

Hello Lecache,

Please provide some useful screenshots with the problem so I will be able to provide a more accurate response.

Thanks for your understanding!

Post count: 29

Here is what it looks like :

Another problem is the number of subscribers is off and not up to date !

Thank you

Post count: 35449

Hi,

First please make a test, change the Instagram Id with “cocacola” and see if the problem is still there.
Also is possible that your image on Instagram to be private.
Let us know the results.

Thank you for your understanding.

Post count: 29

Hello,

I tried with cocacola, it works fine.

But with our account, this is the result :

I tried to display our instagram feed with “Instagram Feed” plugin, it works perfectly, so, the issue comes from TagDiv instagram plugin sadly, see here the difference :

(left : Tagdiv plugin VS right : Instagram Feed plugin)

Any fix ?

  • This reply was modified 7 years by Lecache.
  • This reply was modified 7 years by Lecache.
Post count: 35449

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.

Post count: 2

Hello i have the same problem please i need to fix it .
example 1 <——

example 2 <——

Post count: 35449

Hi Brokn,

Have you make a test with cocacola, to see if the problem persist, also make sure that you have the last version of theme, and your Instagram is public.

Thanks.

Post count: 2

Nothing img
this is my web site our glam

and I cant modify this section
img 2

Post count: 35449

Hi Brokn,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.

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