Hi,
I have problem with my mobile theme on http://www.24hdz.com
The website doesn’t display (https://imgur.com/a/rhp4lCG). The screen stills grey.
When I disable the mobile theme plugin, the website displays the desktop version responsively.
I tried to reset the cache but still doesn’t work.
I tried to disable JetPack and enable it again, nothing changed.
I also disabled AMP plugin.
I deleted the mobile theme plugin and installed it again. Same problem …
Any solution about this ?
Thanks
Hello!
I just checked your website and it seems the Mobile Theme plugin is not active.
Normally it should work after installing the plugin.
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Thank you!
Hi Bettina,
Thank you for your answer.
Indeed, as my website is a media, I can’t let the grey screen displayed to my readers. That’s why I disabled the Mobile theme.
I’ll try what you asked to and come back to you.
Thanks
The plugin conflit is with … Gutenberg !
How is that possible ?
Hi,
Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thanks!
Thanks Bettina,
I disabled Gutenberg and the mobile theme works fine.
I will not use Gutenberg for a while, till, may be, another update is available
Thanks
